Review Management

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It is not enough to rely on brilliant marketing, the totality of your marketing and branding projects must include staying on top of your customer’s sentiment. Consider this, 82% of consumers read online reviews of local businesses. Review management is the process of monitoring reviews, statements and enquirers left online about your business. It allows you to execute your responses, resolve customer issues as they arise and quickly remove fake news before it can cause issues. All businesses should have review management, because modern media platforms can negatively impact your brand and the company’s reputation, potentially damaging the gains made through sound marketing action.

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Identify Key Review Sites to Focus Upon

We identify the sites that are most critical and influential over your business, most relevant to your industry and where consumers will be looking for the products & services that you offer.

Create a Review Management Strategy

We devise a process to ensure that reviews and comments are dealt with methodically, including response times, what type of reviews to respond to and who has the responsibility of responding.

Boost Your Brand Reputation

We ensure timely and professional responses to reviews, which makes perceptions of your brand immediately improve.

Discover Smarter, Richer Insights About Customers

We analyze reviews to understand what your target audience likes & dislikes about your products & services. This data can be used to make improvements and meet customer expectations.

Learn to Identify Fake News & Its Removal

We identify how to spot fake news (verses negative reviews) about your brand and take the steps to request its removal from social media platforms and websites.

Build Customer Goodwill

We use review management to tap into customers genuine desire to engage with businesses. In these digital spaces customers want to be addressed personally; the highest rated businesses proactively review and are the most responsive to their customers.

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